Nothing is extra rewarding for our Buyer Expertise group than recognizing our prospects’ success. Every year at Cisco Dwell Melbourne, we spotlight a bunch of progressive prospects with our Cisco CX Buyer Hero Awards.
Every buyer who receives an award has demonstrated excellence of their class. Every one was chosen from a bunch of nominations obtained throughout numerous industries throughout the APJC area. For sure, these awards are aggressive. I’m honored to showcase this yr’s winners, please be part of me in congratulating them!
World Class Cybersecurity: East Japan Railway Firm
This award is introduced to a buyer who has partnered with Cisco Providers to efficiently strengthen its safety and proactively defend and defend its IT infrastructure. The winner is East Japan Railway Firm, which wants to guard a number of techniques together with station employees terminals, networks, and ticketing techniques. By way of a mix of Cisco safety merchandise and Cisco CX the corporate has skilled no outages as a result of safety points this yr. Yoshihiro Sekiguchi, Deputy Director of the Safety Countermeasures Workplace of the ICT Infrastructure Headquarters, and his group have applied environment friendly SOC operations with 250 billion periods and 400 billion data and decreased the time to organize stories required by authorities ministries.
Hisashi Ishikawa of Cisco accepts the award on behalf of East Japan Railway Firm
Distinctive Innovation: Hana Financial institution
The Distinctive Innovation Award is for a Cisco buyer who achieved superb improvements by means of collaboration with Cisco CX. This yr’s winner is Hana Financial institution, who ranked primary in buyer expertise and income in 2024 whereas offering progressive digital platforms to supply dependable monetary companies 12 months per yr. Kyoojin Shin, Director of Cloud Division, and his group labored with Cisco Buyer Expertise and achieved 100% of their preliminary digital transformation aims inside one yr, together with SDN conversion and information heart growth. As well as, they succeeded in accelerating their subsequent migration mission by one full yr, all whereas automating a number of main modifications and rising their total work effectivity by 50 %.
Jungsoo Park accepts the award on behalf of Hana Financial institution!
Excellent Automation: KDDI
The Excellent Automation Award goes to a buyer who partnered with Cisco CX to dramatically enhance IT operations by means of automation. The winner is Japanese telecommunications service supplier KDDI. By way of collaboration with Cisco buyer success, Takumi Nakamatsu, Architect of IP/MPLS Spine, and his group at KDDI are reworking and modernizing community operations by combining generative AI and Cisco Community Providers Orchestrator (NSO). They’re additionally working to take away handbook duties and simplify pre-deployment checks with the aim of decreasing complete handbook duties by greater than 50 %.
Please be part of us in congratulating Takumi Nakamatsu and his group at KDDI!
Digital Transformation Luminary: Hong Kong Jockey Membership
Our Digital Transformation Luminary Award is introduced to a buyer who has efficiently embraced a formidable digital transformation by means of a partnership with Cisco CX. This yr the award goes to the Hong Kong Jockey Membership, a world-class racing membership with companies together with Racing, Betting & Leisure, Membership and Charities. Dedicated to modernizing their community infrastructure with future-facing capabilities, Gary Delooze, Govt Director, IT, and his group have partnered with Cisco to create a transformational resolution based mostly on Cisco ACI+SDWAN+SDA applied sciences. By way of this transformation journey, The Membership goes to have a extra scalable, safe and resilient infrastructure that may accommodate its future progress, serving hundreds of thousands of shoppers and conducting billions of transactions yearly. Gary’s group can also be collaborating with Cisco CX group on observability options to reinforce the flexibility to detect and reply to incidents, safeguard the companies and improve the digital experiences of the Membership’s members and prospects.
Flora Fang, Managing Director, CX Higher China, of Cisco accepts the award on behalf of Hong Kong Jockey Membership!
Operational Excellence: LG CNS
Our Operational Excellence Award goes to a buyer realizing tangible and compelling outcomes utilizing Success Tracks. This yr, that award goes to LG CNS, a frontrunner in digital transformation and digital enterprise innovation, offering companies to all kinds of firms. LG CNS maintains “LG-Internet,” the MPLS-based spine community offering connectivity companies to all LG subsidiaries. By way of collaboration with Cisco CX, Younger Mi Lee, VP Head of Cloud Community Enterprise Division, and her group present is the very best high quality of community companies whereas minimizing disruption.
Hyung Guk Kim of LG CNS accepts the award
AI Trailblazer: HCLTech
The AI Trailblazer is a buyer who partnered with Cisco CX to organize its infrastructure for AI. The winner is HCLTech, a world know-how firm that gives companies and merchandise to assist companies remodel digitally. Mr. Ramana SV and his International IT (GIT) group at HCLTech have been seeking to revolutionize the wi-fi infrastructure with Cisco Wi-fi Options, AI Enhanced RRM, and Wi-fi Assurance. Collectively, HCLTech, Cisco CX & Buyer Success automated all the deployment, future-proofed the community with Wi-Fi 6E know-how, and leveraged AI-Enhanced Radio Useful resource Administration (RRM) and AI Ops to optimize wi-fi configurations. Now, HCLTech has seamless Wi-Fi protection throughout a number of Campuses / services, with an enormous efficiency enhance, and a major discount in implementation time, setting new benchmarks for consumer expertise with strengthened safety. Be a part of me in congratulating HCLTech, GIT Workforce on profitable this yr’s AI Trailblazer Award!
Harish Kelath accepts the award on behalf of HCLTech
Trade Accelerator: Niterra
This award goes to a buyer that’s main innovation in its business. The winner is Niterra, a serious producer of automotive ignition components and automobile digital parts. Niterra needed to modernize its infrastructure to have the ability to reply to quickly altering enterprise wants and to guard factories from the rising risk of cyber assaults. Kazuyuki Kimura and his group at Niterra, along with Cisco CX, have accomplished a Cyber Imaginative and prescient Evaluation to develop a extra superior, versatile and safe Operational Expertise (OT) infrastructure. IT and OT are more and more separated and they’re shifting towards a brand new IT infrastructure with visibility and optimum safety risk safety.
Itaru Urikura, Cisco Buyer Supply Safety Architect, accepts the award on behalf of Niterra
CX Buyer Hero of the 12 months Award: Coles
This pinnacle CX award goes to the client who has achieved the strongest total enterprise outcomes by means of collaboration with Cisco CX. The winner is Coles Supermarkets, a nationwide full-service grocery store retailer with greater than 1,800 stores throughout Australia. Hong-Sin Lim and his group partnered with Cisco CX to enhance and optimize community operations at Coles, enormously enhancing group members’ expertise, decreasing time to resolve points, and reducing threat to key functions within the supermarkets. Key outcomes embrace:
- 99% community uptime in LAN and WAN environments over the previous yr enabling an “All the time on and Safe” community for grocery store shops
- Simplified monitoring and baselines of grocery store shops
- 50% improved decision time with HTEC group as a result of concentrate on essential points
- 300% enchancment in time to triage perceived wi-fi points and allocate points to acceptable group
- Automation of software program improve is predicted to considerably cut back time for OS improve, enhancing productiveness and releasing up worker time for extra progressive initiatives
- Proactive monitoring utilizing a single dashboard helps to shortly determine points and has decreased time to remediate by greater than 50%
Please be part of us in congratulating Hong-Sin Lim and his group at Coles!
Discover our Cisco CX Superheroes At the moment
To study extra about our buyer heroes and their tales, go to our Buyer Tales Index – a catalog of tales highlighting how Cisco companies prospects are reworking and innovating to drive affect of their organizations and the world over.
See a few of our most up-to-date tales right here:
- NYC Well being + Hospitals – Setting new requirements in the USA’ largest municipal well being care supply system.
- Workday – Enhancing consistency, safety, and quicker deployments with automation
- United Airways – Taking the passenger expertise to new heights with Agent on Demand
If you wish to share your buyer story, join with us at cxcustomerstories@cisco.com. We’d love to listen to from you! Keep tuned for extra CX updates!
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