The Dallas Cowboys, an iconic NFL franchise, elevate buyer expertise and collaboration with Webex Contact Heart, Webex Suite, and Cisco Units.
The Dallas Cowboys, a globally acknowledged sports activities franchise with a wealthy historical past and quite a few accolades, will not be solely champions on the sphere but additionally off it, due to their dedication to innovation. With Webex and Cisco know-how, the Cowboys are main the way in which in enhancing collaboration and the fan expertise, embodying innovation as a core model worth. Key figures from the group, together with the Chief Info Officer, Director of Ticket Gross sales, and Director of IT, have shared insights into how these applied sciences are integral to their operations.
The Star, the Cowboys’ state-of-the-art campus in Frisco, Texas, serves because the hub for the franchise’s operations and fan engagement. This distinctive facility, together with AT&T Stadium, is seamlessly linked by means of Webex and Cisco, enabling environment friendly collaboration amongst company staff and enhancing the fan expertise. The know-how helps varied features, from ticket gross sales to customer support, guaranteeing that followers obtain top-notch assist.
Webex Contact Heart performs an important position within the Cowboys’ customer support technique, offering a complete resolution that enhances agent productiveness and buyer interactions. The platform’s simplicity and integration with the Cowboys’ CRM system enable brokers to deal with calls effectively and personalize interactions, considerably enhancing the general buyer expertise. This integration is significant for sustaining excessive ranges of service and operational effectivity.
Webex Powers Cowboys’ Connectivity
AT&T Stadium, a venue for varied occasions past soccer, advantages from Webex Contact Heart’s dynamic routing capabilities, which be sure that prospects are linked to the correct brokers shortly. This reduces wait occasions and streamlines the method, enhancing the shopper expertise. The Cowboys are additionally exploring AI capabilities inside Webex to additional enhance effectivity and concentrate on essential conversations.
The Webex Suite, with its AI-powered collaboration instruments, helps the Cowboys’ hybrid work setting, permitting seamless communication and coordination throughout totally different places. Options like background noise elimination and real-time captions improve the assembly expertise, guaranteeing that each one members stay engaged and productive. The suite’s cloud-based nature makes it simple for the crew to remain linked, whether or not at The Star, on the highway, or throughout coaching camps.
Cisco collaboration gadgets and the Management Hub administration portal are integral to the Cowboys’ operations, offering dependable communication instruments and centralized administration of their know-how stack. Occasions like TechCon, the Cowboys’ inside convention, have been elevated by means of Webex Occasions, showcasing the group’s newest know-how options and fascinating attendees with interactive instruments like Slido. Because the Cowboys proceed to embrace AI-powered collaboration and buyer expertise improvements, they continue to be assured in Cisco’s means to supply safe, dependable, and scalable options for the long run.
Webex Contact Heart considerably impacts ticketing by streamlining the method and guaranteeing that followers obtain well timed and correct details about their purchases. This effectivity extends to visitor providers, the place the platform’s sturdy options allow fast decision of inquiries and points, enhancing general satisfaction. The combination of Webex Contact Heart with the Cowboys’ current methods permits for seamless information stream, offering brokers with the knowledge they should provide customized service. Because of this, the Cowboys can preserve a excessive commonplace of service, guaranteeing that each fan interplay is optimistic and memorable.
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